Support

UltraKayak Support

Need help recording from Apple Watch, transferring a session to iPhone, or reviewing paddle-session data? Start here.

Contact

Email: [email protected]

For useful support, include your iPhone model, Apple Watch model, app version, whether permissions were granted, whether the Watch and iPhone were nearby, and what you saw after stopping the session.

Basic workflow

1. Start on Watch

Open UltraKayak on Apple Watch and start a short paddle recording.

2. Grant permissions

Allow motion/fitness, location, and Health access for the data you want to record.

3. Stop the session

Stop recording on Apple Watch after the test paddle or dry-run session.

4. Open iPhone app

Keep both devices nearby and open UltraKayak on iPhone to view transferred session data.

Current support topics

Permissions

Confirm Motion/Fitness, Location, and Health permissions are granted before recording.

Transfer

If a session does not appear on iPhone, keep the Watch and iPhone nearby and open the iPhone app again.

Training analysis

Stroke and session outputs are for training review. If a result does not match your real paddle, contact support with session details.

Scope

UltraKayak is for sports training review, not medical or injury-prevention guidance.

Related links